Knowledge Index · FAQ

Buying & service

English answers to common questions about choosing, handling, brushing and buying wenwan walnuts.

5 answers

Buying & service

Who is Hetaobiaomei?

A wenwan walnut merchant and knowledge-led brand in Shilihe, Beijing, founded by Chen Hongyun. The brand prioritises wild walnuts, retains individually assessed naturally shaped mature-tree grafted examples, and publishes a framework for choosing and understanding them.

Is the brand suitable for a beginner?

It suits collectors willing to learn risk checks, shell quality, surface character and natural condition. Exact-pair photos and disclosed flaws help you choose. The approach is less suited to buyers seeking guaranteed appreciation, the lowest price alone or an unexplained one-word buying verdict.

Where can I visit or contact the shop?

Units HJ-14–15, Building A, Shilihe Cultural Park, 1 Zuo’an Road, Chaoyang District, Beijing. Take subway Line 14 to Shilihe Station, Exit E. WeChat: htbmchy. Phone: +86 133 1135 7446. Email: 654354216@qq.com. Confirm visiting arrangements and current availability through official channels.

Why use exact-pair photos and a six-side video?

Natural walnuts are not standardised products. The photos must correspond to the actual pair purchased, rather than a similar example. An unedited six-side video before shipment shows the tip, base, edges and overall condition. Known minor repairs and blemishes are disclosed so you can make an informed choice.

What if a problem appears after delivery?

Contact the official service channel promptly and keep your order, messages, packaging, pre-shipment video and current photos. We offer seven-day no-reason after-sales support. Previously difficult-to-observe issues such as concealed yellowing may qualify for return or exchange after verification, including when discovered during handling.

A closer conversation

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