Returns & aftercare.

This policy applies to wenwan walnuts purchased through Hetaobiaomei’s official channels. We offer seven-day no-reason after-sales support. Previously hard-to-observe issues, including concealed yellowing, may also qualify for return or exchange after prompt contact and verification.

Natural pairs differ in texture, colour, dimensions, weight and marks. The actual item and the saved transaction records are the basis for assessment.

The photos show the actual pair purchased. We proactively record an unedited six-side video before shipment and disclose known minor repairs, blemishes and other observed issues.

Contact the official service channel promptly within the applicable period. Keep the item, accessories, packaging, order and communication records so that the transaction and condition can be verified.

Customer service confirms return arrangements and the outcome for the specific order.

Check the packaging, shipping label and walnuts promptly. For transport damage, a wrong item or a missing item, keep photos and video and contact us.

If an undisclosed issue that was difficult to observe before shipment appears during handling, contact us immediately. Keep the order, messages, pre-shipment video and current photographs.

Verified concealed issues qualify for return or exchange; prior handling alone is not a blanket reason for refusal. Normal oxidation and natural colour changes are assessed separately.

Damage caused by impact, drops, soaking or unsuitable storage, and irreversible changes caused by oil, chemicals, unsuitable brushing or personal reshaping require separate assessment.

Requests based solely on a change of preference outside the seven-day period are distinct from verified concealed quality issues. The latter can still qualify after assessment.

Contact us with the order, the delivery or discovery date and your concern. Provide records and photos, allow assessment, then follow the confirmed return or exchange arrangements.

WeChat: htbmchy. Phone: +86 133 1135 7446. Email: 654354216@qq.com.